Shipping options & rates

Within the Netherlands, you can choose between PostNL (PostNL's convenient parcel service) or DPD. In Belgium, home delivery is handled by PostNL (PostNL's convenient parcel service), DHL, or DPD. If you choose a service point, delivery is handled by PostNL.

Would you like to have the package delivered to a parcel point? You can indicate this in the shipping methods. If the point isn't listed, we unfortunately can't deliver to that point. Manually entering a parcel point as the delivery address won't work, as the package will be returned to sender.

We also ship to all other countries within Europe with these delivery services. Check which ones are available to you at checkout.

Orders over €69 are free of charge. Orders under €69 are subject to a €6.99 shipping fee. These costs are added to your shopping cart and apply to orders within the Netherlands, Belgium, and Germany. See the table above for other countries.

Is the scheduled delivery time inconvenient? Or would you prefer to pick up your package at a DHL Service Point? You can easily change the delivery time and/or location in the delivery service's app. You can do this from the day before the scheduled delivery time. You can also adjust your preferences via track & trace.

If you've specified a delivery location via the DHL or PostNL app, the package will be left there. Otherwise, the delivery driver will try to deliver it to your neighbors. The final option is delivery to a nearby parcel point. You can find the delivery location via track & trace.

A few hours after we pack your order, you'll receive a tracking number in your email. Sometimes, you might not receive this email until overnight, especially if your delivery date is very close.

Don't worry! There's likely a slight delay in shipping. Please wait 24 hours to see if there's an update. If there's no update after 24 hours, we recommend contacting our customer service. They'll look into it for you and, if necessary, initiate an investigation with the carrier.

Sometimes the delivery driver leaves the package at your neighbor's house or at the agreed-upon location. You've set the agreed-upon location in the delivery service's app, and you can find it in the app's settings.

If the package hasn't been delivered to you, your neighbors, or the agreed-upon location, please contact our customer service. They will then initiate an investigation with the delivery service.

Once the shipping label has been printed, we can no longer change the address. If it's a minor typo, such as the house number, we recommend contacting your neighbor. Another option is to change the delivery address to a parcel point, which you can do via track & trace.

The shipping confirmation you received from us lists the items that should have been delivered to you. If all items are listed but you're missing one, please contact our customer service and include a photo of the package as you received it. If you ordered more than 12 bottles, the remaining items may arrive in a separate box.

Unfortunately, we may have made a mistake. Our apologies for this! The error may have occurred while packing your order. We'd like to correct this error and resolve this issue for you. To verify that we can deliver the correct item to you, we'd like to receive the barcode of the incorrect item you received. This way, we can prevent the wrong item from being shipped again.

If your order has been returned to sender, please contact our customer service if they haven't already. Based on the reason for the return, customer service can then determine whether the package will be resent to you.

Of course, if the package is not sent again, you will receive the purchase amount back into your account.